What to Do If You See an Intoxicated Customer Trying to Drive

As a server in the hospitality industry, you wear many hats — mixologist, entertainer, customer service expert, and sometimes, even a guardian angel. While serving alcohol can be a fun and social experience, it also carries a hefty responsibility, especially when it comes to ensuring the safety of your patrons and the wider community.

Don't Just Stand There!

Let’s get real: you might find yourself in a situation where a customer, a regular perhaps, is wobbling a bit too much after a long night at the bar. You know, that moment when you see someone trying to stumble out the door, but their sense of direction has gone completely off-course? It’s tempting to look the other way or hope for the best. But here’s the deal: ignoring the situation can lead to severe consequences for everyone involved. So, what should you do?

Step In and Offer Alternatives

The best course of action when you see an intoxicated customer trying to drive is to intervene. This means stepping up and offering alternative transportation options. Here’s how to handle it:

1. Approach gently: Be friendly and approachable. You might say, "Hey there! I think it’s best to call a cab or a rideshare. Let me help you with that!"
2. Provide options: Whether it’s calling a taxi, suggesting a rideshare service, or reaching out to a sober friend, make it as easy as possible for them to get home safely. You can even have a few service numbers saved in your phone for quick access.
3. Offer to arrange a designated driver: If they’re out with friends, it’s a smart idea to ask someone in their group to step in. We all have that one friend who can save the day!

Why Does It Matter?

Now, you might be wondering, why the fuss about intervention? Well, for starters, it's about safety. Allowing an intoxicated person to drive can lead to accidents, injuries, or even deaths. By stepping in, you're not just protecting the individual; you're also safeguarding innocent lives on the road.

So, when you see someone who’s had a bit too much to drink, remember that your intervention could prevent a potential disaster. You’re not just a server; you’re a crucial part of their night, and possibly, their future. If the person seems uncooperative or resistant to your suggestions, you might need to take it a step further. Don’t hesitate to report the situation to your management or, if necessary, law enforcement.

It’s About Responsible Service

This brings us to the heart of responsible alcohol service. When you intervene for the sake of a customer’s safety, it not only demonstrates your commitment to responsible serving but also reinforces your establishment's reputation.

Keep Your Eyes Open

Occasionally, you might be surprised at how a little intervention can foster goodwill. People generally appreciate genuine care from those in the service industry. Think of it this way: it might just be the extra point of service that makes them return for another round in the future.

Stay Informed and Prepared

Each time you step into your role as a server, ensure you're armed with knowledge. Know the signs of intoxication and the legal ramifications of overserving alcohol. Maybe even check in on your bar's policies regarding intoxicated guests — it’s always good to be informed.

In conclusion, the next time you spot that festive yet tipsy customer heading for their keys, remember that it’s not just about pouring drinks, it’s about pouring responsibility and care into your work. You are in a unique position to create positive outcomes that can ripple through the community. So step in, offer transportation options, and let that customer know you care! After all, you might just be saving lives one drink at a time.