What Should You Do If a Guest Shows Signs of Intoxication?

What Should You Do If a Guest Shows Signs of Intoxication?

As a bartender or server, you’re often on the front lines of managing the guest experience. You know how it is: the music is thumping, the atmosphere is electric, and your guests are having a good time. But sometimes things can take a turn, and you may notice some signs of intoxication in a guest. So, what do you do? Let’s break it down.

Recognizing the Signs of Intoxication

You’ve probably seen it all – slurred speech, difficulty walking, or a sudden change in behavior. These are all telltale signs that a guest may have had one too many. It can be tempting to turn a blind eye, especially if they’re still ordering drinks, but here’s the thing: that could end up being a recipe for disaster!

The Right Call: Responsible Management

When faced with an intoxicated guest, your first instinct might not be to immediately cut them off. In fact, a responsible server will take a softer approach:

• Slow Down Service: This is where you hold the brakes a bit. You can’t just keep the drinks coming. Instead, it’s good practice to slow down service, giving your guest some time to recuperate. After all, it’s not a race – it’s about ensuring everyone enjoys their night safely.

• Suggest Food and Non-Alcoholic Beverages: This is a critical step! Offering a plate of nachos or a refreshing soda can help mitigate the effects of alcohol. You know what they say – food helps to absorb alcohol, and it can ease the overall experience. Besides, who doesn’t love a good snack?

• Know When to Cut Off Service: If, despite your efforts, the guest continues to show signs of intoxication, it’s time to put your foot down and cut off service. This isn’t about being a buzzkill; it’s about showing you care for their wellbeing and that of others around them. Wouldn’t you want a server looking out for you in the same situation?

Why Responsible Alcohol Service Matters

Let’s talk about why this is so crucial. Responsible alcohol management isn’t just a nice-to-have; it’s vital for the safety of your guests. When you're proactive in handling intoxication, you're creating a safer environment for everyone. We’ve all heard stories of bar fights or accidents that stem from excessive drinking. By encouraging responsible practices, you not only protect your guests but also safeguard your establishment from potential liability issues.

Reassuringly, You’re Not Alone

Feeling overwhelmed? You’re not alone! Many servers have been in your shoes. The truth is, managing intoxication effectively can enhance your skills as a hospitality professional. It can turn what might seem like a tricky situation into a chance to showcase your customer service prowess.

Conclusion: Embrace Your Role

Handling a situation where a guest shows signs of intoxication can seem challenging, but with the right practices in mind, you’re equipped to respond responsibly. Remember, slowing down service and suggesting food and non-alcoholic options can make a world of difference. This approach not only enhances the guest experience but also reinforces your commitment to safety. So next time you’re faced with an inebriated guest, you’ll know precisely how to navigate the waters with both prudence and grace.